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Returns, refunds & exchanges

3.1 Returns policy

Customers can contact KRITY Collective through chat or the return request form within 48 to 72 hours of delivery for damaged, incorrect or defective items. Once the claim is reviewed and approved, KRITY Collective will arrange the most suitable return method through courier pickup or a prepaid drop-off label where available. Customers should not return items without approval. For confirmed manufacturing defects or designer-side errors, the designer will bear the reverse shipping and resolution cost.

3.2 Returns and exchange table

CategoryPolicyConditions
ReturnsLimitedOnly for manufacturing defects, transit damage or wrong items.
ExchangesSize onlySame style only; subject to stock. Custom sizes are ineligible.
Made to orderFinal saleStrictly non-returnable unless a structural defect is proven.

3.3 Inspection window

Zero-exceptions unboxing video mandate. To eliminate fraudulent claims of damage or missing items, Krity Collective requires a mandatory unboxing video for every delivery. The customer must record a single, continuous, unedited video starting from the visual inspection of the intact courier seal or label, followed by the complete opening of the box and unveiling of the garment. Any claim of damage in transit, wrong item or missing parts will be summarily rejected if not accompanied by this unedited unboxing video. Photographic evidence alone is insufficient.

3.4 Refunds

Approved refunds are issued to the original payment method within 7 to 10 business days of the returned item reaching the designer’s studio and passing inspection. Cancellations within 12 hours of purchase are refunded in full less a 3% gateway fee.

3.5 How to raise a claim

  1. Message the styling desk on WhatsApp or email within 72 hours of delivery.
  2. Attach the unboxing video, your order number and photographs of the issue.
  3. Wait for approval before sending anything back.